Data Deletion

1. Who can request deletion

• Account holders: anyone who created a MakerHQ account or is a member of an organization that uses MakerHQ.
• Leads: individuals whose contact information was imported, discovered, or managed by a MakerHQ customer using MakerHQ’s client and lead features and who wish to have their information removed.
• End customers: individuals who placed an order or otherwise transacted through a customer portal operated by a MakerHQ customer.
• Anyone else whose personal data we may hold and who has deletion rights under applicable privacy law.

2. How to submit a request

If you can sign in, the fastest way to submit an account-deletion request is to open Account. This authenticated flow creates a durable request, queues automatic processing, and signs you out. It does not instantly erase a shared workspace or business records controlled by other members. Protected shared records, provider revocation, unsettled payouts, and legal or security holds may require restricted manual review.

Send an email to contact@makerhq.com with the subject line “Data Deletion Request.” Include the following so we can verify and locate your data:

• Your full name.
• The email address(es) associated with your data (account email, the address contacted by an Operator, or the address used to place an order).
• Which MakerHQ feature(s) the request relates to, such as your account, client or order records, Laser Settings, or all MakerHQ features.
• If you are a lead or end customer, the name of the Operator (the business) that contacted you or whose portal you ordered through, if known. This helps us locate the right workspace.
• Any other context that will help us identify the relevant records (e.g., approximate dates, order numbers).

We may ask for information reasonably necessary to verify your identity and locate the relevant data. An authorized agent may submit a request where applicable law allows it, but we may request proof of authority and may verify the request directly with you.

3. What happens after a request

For a signed-in accountholder, a service-only worker leases the request, checks for protected shared or provider obligations, re-homes user-owned uploads without changing their workspace paths, deletes the authentication identity and user-scoped data, removes or nulls personal links in retained shared records, de-identifies the legal-acceptance record, and queues a completion email. Emailed rights requests are verified before equivalent deletion, de-identification, or restriction. We may retain only records permitted or required to:

• complete a transaction for which the data was collected, provide a service requested by you, or perform a contract between us and you;
• detect security incidents, protect against malicious or fraudulent activity, or prosecute those responsible for such activity;
• comply with a legal obligation, including tax, accounting, and audit requirements;
• resolve disputes, enforce agreements, or defend legal claims; or
• maintain anonymized or aggregated information that does not identify you.

An accountholder request covers the requesting person’s account across MakerHQ workspaces; it does not delete a workspace or business content controlled by other members. Shared business records may remain after the requester’s access and personal identifiers are removed. Requests pause for restricted manual review when Apple token revocation, workspace ownership transfer, promoter payout settlement, a security investigation, a legal hold, or exhausted safe retries must be resolved first. We recommend exporting needed data before submitting a request. Where MakerHQ processes data for an Operator, we may coordinate with that Operator. Temporary transfer paths are erased at completion, and residual encrypted backup copies remain unavailable to ordinary use until they expire under the applicable backup lifecycle.

4. Other privacy rights

Depending on your jurisdiction, you may also have rights to access, correct, or port personal data, opt out of certain uses, appeal a denial, or complain to a regulator or supervisory authority. To exercise these rights, contact us using the method above. The full list of rights and the legal bases on which we process personal data is set out in the MakerHQ Privacy Policy.

5. Timing

Automatic processing starts promptly after an authenticated request. Our operational target is to complete ordinary verified requests within thirty (30) days and queue a confirmation to the account email. A request may take longer only when verification, a protected shared or provider obligation, safe retry recovery, or applicable law requires it; we will provide notice when an extension or further action is necessary. We will explain any denial or permitted retention and provide appeal information where applicable.

6. Contact

For deletion requests, privacy questions, or to exercise any other privacy right: contact@makerhq.com.